Price Guarantee
Because prices of timber and other materials in the manufacturing of furniture are subject to change, we reserve the right to change prices without notice. However prices are guaranteed once you receive confirmation of your order and your deposit has been cleared.

 Lay bys
Lay-by is available for 16 weeks. A 25% deposit is required and 6 weeks notice to be given before pick up. Payments for lay-bys are not refundable. Items must be collected by the specified date unless agreed otherwise.

 Payment Options
A deposit of 50% on the total invoice amount is required when placing an order. Production of your order will start as soon as your deposit is cleared.

The balance of the invoice is to be paid on delivery (in Perth metro area), or prior to pick up by the carrier (all other destinations). Please note that your order may not be released for transport until your final payment has been cleared. Title in the goods passes to the customer when full payment has been received.

We currently accept  Mastercard and Visa, but direct deposit is preferable. We are also happy to accept money orders, and both personal and bank cheques, subject to approval. Please send cheques to:

FURNITUREMART.com.au
28 McFarlane Circle
Mirrabooka 6061
Western Australia

All payments must be in Australian dollars. Cheques should be drawn on an Australian based bank, made payable to "FURNITUREMART.com.au" and crossed "Not Negotiable".

Freight charges & Delivery
Delivery is not included in the prices, but we can quote on national and overseas carriers and arrange delivery; forward goods on to your nominated carrier or you can pick up at the factory.

We are based in Perth and deliver throughout Australia. Freight costs on your order are based on the size of the items you select and the area you live in. Charges also vary within each delivery area, depending on your exact location.

Because we aim to deliver door to door, to all outlying areas, we do not work with predetermined delivery charges: delivery costs are calculated on a per order basis. Once we know your delivery address we will calculate the most efficient and cost-effective transport to your home. It is therefore essential that you give us a precise delivery address when asking for a quote.

Our freight charges are very competitive. Because a minimum volume of one cubic metre applies when calculating freight, charges may appear relatively high when you only order a few small items.

Transport Insurance
We can no longer arrange transport insurance for you as laws have changed and insurance
companies will only insure the owner of the goods to be transported.
Although all care in handling and packing is undertaken, no responsibility is taken for damage during transport. Insurance of goods against damage during transport is the buyer's responsibility. 

Any additional packaging you request for freight purposes will incur an extra charge.

Custom Orders
Requests to build custom orders must be accompanied by a drawing.

As with all orders, a deposit of 50% on the total amount is required when placing an order. Whist we endeavour to help whichever way possible, once a Custom Order has gone into production, it is non refundable and cannot be exchanged. Deposits for Custom Orders are not transferable to other orders. We will keep you informed of the progress of your order. 

Refunds and Cancellations
Your purchase from FURNITUReMART.com.au is 100% guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 10 days for a full credit, exchange or refund of the purchase price (a 15% administration charge applies). Freight charges are the responsibility of the customer.

Deposits for Custom Orders cannot be transferred to other orders. Specials and Custom Orders are not refundable and cannot be exchanged.  

Warranties
Warranties are from date of manufacture and are as follows:

• All products: 12 months against manufacturing defects.

• Sofas: 10 years on frame and webbing; 1 year on fabric.

• Fabric protection: 4 years.